Responsible Gambling at LyraBet
At LyraBet, we are dedicated to ensuring that all our customers enjoy a safe, fair, and responsible gambling experience. We recognise that while gambling is a form of entertainment for many, it can also pose risks if not managed carefully. Our commitment is to provide a secure environment where players can have fun while maintaining full control over their gaming activities.
Our Commitment to Responsible Gambling
LyraBet operates under the strict regulations of the United Kingdom Gambling Commission (UKGC) and adheres fully to the Gambling Act 2005 and subsequent amendments. We take our social responsibility seriously and actively promote responsible gambling to protect vulnerable individuals and prevent gambling-related harm.
Tools to Help You Stay in Control
We provide a comprehensive range of responsible gambling tools designed to help you manage your play effectively:
- Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit to control your spending.
- Wager and Loss Limits: Define how much you can bet or lose over a set period to keep your gambling within your means.
- Session Time Limits: Choose how long you want to play per session to prevent excessive gaming.
- Reality Checks: Receive reminders at regular intervals during your session to help you stay aware of the time spent gambling.
- Self-Exclusion: Temporarily restrict access to your account for a minimum of 24 hours up to six months or longer if required.
- Permanent Account Closure: If you feel you need to stop gambling entirely, you can request permanent closure of your account at any time.
All these features are accessible via your account settings or by contacting our Customer Support team.
Recognising the Signs of Problem Gambling
Gambling should remain a recreational activity. It is important to be aware of behaviours that may indicate a problem. Consider the following questions:
- Do you gamble to try and recover losses or to make money?
- Have you borrowed money or sold possessions to fund gambling?
- Are you spending more time or money gambling than you intended?
- Has gambling affected your relationships, work, or other responsibilities?
- Do you feel restless, irritable, or anxious when not gambling?
- Are you using money intended for essentials such as bills, rent, or food to gamble?
- Do you find it difficult to stop gambling once you’ve started?
If you answer “yes” to any of these, it may be time to take action and seek help.
Practical Tips for Responsible Gambling
To help you maintain a healthy gambling experience, we recommend the following:
- Set a budget for gambling and never exceed it.
- View gambling as entertainment, not a way to make money.
- Never chase losses or borrow money to gamble.
- Use the tools available on our platform, such as deposit and session limits.
- Take regular breaks during your gaming sessions.
- Avoid gambling when feeling stressed, upset, or under the influence of alcohol or drugs.
- Keep a balance between gambling and other leisure activities.
- Only gamble with money you can afford to lose.
Self-Assessment and Support
If you are unsure about your gambling habits, we encourage you to take a self-assessment test. This can help you understand your behaviour and whether you should consider seeking assistance.
Our dedicated Responsible Gambling Team is available to provide confidential support and guidance. You can reach them via email at [email protected] or through our Live Chat service on the website.
Taking a Break or Closing Your Account
Should you feel the need to step away from gambling, LyraBet offers several options:
- Temporary Self-Exclusion: You can lock your account for a period ranging from 24 hours up to six months or longer. During this time, you will not be able to access your account or place bets.
- Permanent Account Closure: If you wish to stop gambling permanently, you can request account closure. Please ensure you withdraw any remaining balance before initiating closure.
- Reactivation Requests: Accounts closed for reasons other than gambling harm may be eligible for reactivation upon review. However, reactivation is not guaranteed and is subject to our Responsible Gambling Department’s discretion.
Protecting Minors
LyraBet strictly prohibits gambling by anyone under the age of 18. We employ rigorous age verification checks during registration and continuously monitor accounts to prevent underage access.
To help parents and guardians protect children from online gambling, we recommend using parental control software such as Net Nanny or Qustodio. Please keep your login details secure, never share them, and avoid leaving devices unattended when logged in.
External Support and Resources
If you or someone you know is experiencing difficulties with gambling, several organisations offer confidential advice and support:
Additionally, you may want to install tools like BetBlocker to restrict access to gambling sites across multiple devices.
Legal and Regulatory Information
LyraBet is licensed and regulated by the United Kingdom Gambling Commission (UKGC), ensuring compliance with all relevant legislation, including the Gambling Act 2005 and the UKGC’s Licence Conditions and Codes of Practice (LCCP). We are committed to promoting responsible gambling and protecting vulnerable players in line with these standards.
For more information on responsible gambling laws and your rights as a player, please visit the UK Gambling Commission’s official website.
Contact Us
If you have any questions or concerns about responsible gambling at LyraBet, please do not hesitate to contact our Responsible Gambling Team. We are here to support you and provide any assistance you may need to ensure your gaming remains safe and enjoyable.
Email: [email protected]
Live Chat: Available via our website during customer support hours
Remember: Gambling should always be a source of fun and entertainment. Stay in control, play responsibly, and seek help if you ever feel gambling is becoming a problem.