Terms and Conditions
Last Updated: 28 June 2025
1. Introduction
1.1. These Terms and Conditions (“T&Cs”) govern your use of the LyraBet website, located at lyra-bet.gb.net (“we”, “us”, “our”, or “LyraBet”).
1.2. By registering an account, using our services, or accessing any part of our website, you confirm that you have read, understood, and agree to comply with these T&Cs, our Privacy Policy, Responsible Gambling Policy, and all other applicable policies.
1.3. If you do not agree with any part of these T&Cs, you must not use our services or access the website.
2. Definitions
- Player/User/You: Any individual who registers or plays on the LyraBet platform.
- Account: Your personal profile created to access our services.
- Games: All casino games, sports betting, live dealer games, and other products offered.
- Operator: The company licensed and authorised to operate LyraBet.
- Bonus: Any promotional offer including free bets, spins, or other incentives.
3. Eligibility and Legal Compliance
3.1. You must be at least 18 years old or above the legal gambling age in the United Kingdom, whichever is higher.
3.2. It is your responsibility to ensure that online gambling is legal in your jurisdiction before using our services.
3.3. Employees, contractors, and immediate family members of the Operator or its affiliates are prohibited from opening accounts or participating in any gaming activities on LyraBet.
4. Account Registration and Security
4.1. Only one account per individual, household, IP address, or device is permitted.
4.2. You must provide accurate, complete, and up-to-date information during registration, including your full name, date of birth, residential address, email, and payment details.
4.3. You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted through your account.
4.4. We reserve the right to request identity verification documents at any time, such as passports, utility bills, or bank statements, to comply with UK Gambling Commission regulations and anti-money laundering laws.
4.5. Accounts found to contain false or misleading information may be suspended or closed, and any associated winnings forfeited.
5. Deposits and Withdrawals
5.1. Deposits must be made using payment methods registered in your name only.
5.2. Minimum and maximum deposit and withdrawal limits apply and are detailed in the Banking section of our website.
5.3. LyraBet does not charge fees for deposits or withdrawals; however, your payment provider may apply charges.
5.4. Withdrawals will, where possible, be returned to the original payment method used for deposits.
5.5. Withdrawal requests may be subject to verification checks, including identity confirmation, prior to processing.
5.6. We aim to process withdrawals promptly but are not liable for delays caused by third-party payment processors.
6. Account Management
6.1. You are responsible for all actions performed via your account.
6.2. You must keep your account information current and notify us immediately of any unauthorised use.
6.3. You may close your account at any time by contacting Customer Support.
6.4. We reserve the right to suspend, restrict, or close accounts at our sole discretion, particularly in cases of suspected fraud, abuse, or breach of these T&Cs.
6.5. Forgotten passwords can be reset using our recovery tools or by contacting Customer Support.
7. Responsible Gambling
7.1. LyraBet is committed to promoting responsible gambling and provides various tools to help you control your play, including deposit limits, loss limits, session time limits, and self-exclusion options.
7.2. If you suspect you have a gambling problem, we encourage you to use these tools or seek assistance from professional organisations.
7.3. For further information and support, please visit the BeGambleAware website.
8. Prohibited Conduct
8.1. You must not engage in any fraudulent, collusive, or illegal activities, including but not limited to:
- Money laundering or financing of terrorism;
- Use of bots, automated software, or any system to manipulate games;
- Cheating, collusion, or game manipulation;
- Maintaining multiple accounts to abuse bonuses or promotions;
- Using VPNs or proxies to circumvent geographical restrictions or age verification.
8.2. Accounts suspected of such conduct may be suspended or closed, and winnings withheld.
8.3. Sharing your account or allowing others to play on your behalf is strictly forbidden.
9. Bonuses and Promotions
9.1. All bonuses and promotions are subject to specific terms and wagering requirements, which can be found on our Promotions page.
9.2. Abuse of bonuses, including multi-accounting or collusion, will result in bonus cancellation and potential account suspension.
9.3. Promotional offers may have expiry dates and restrictions on eligible games.
10. Fair Gaming
10.1. All games offered on LyraBet are provided by certified software suppliers and utilise Random Number Generators (RNGs) to ensure fairness and randomness.
10.2. We reserve the right to void bets or winnings resulting from technical errors, malfunctions, or breaches of these T&Cs.
11. Liability
11.1. LyraBet is not liable for any losses or damages arising from the use of our website or services, including but not limited to technical failures, delays, or interruptions.
11.2. You gamble at your own risk, and our maximum liability to you is limited to the amount of your last deposit.
11.3. We are not responsible for the content or security of external websites linked from our platform.
12. Data Protection and Privacy
12.1. Your personal data is handled in accordance with our Privacy Policy and relevant data protection laws, including the UK General Data Protection Regulation (UK GDPR).
12.2. We employ industry-standard security measures to protect your information from unauthorised access or disclosure.
12.3. For more details, please review our Privacy Policy.
13. Intellectual Property
13.1. All content, trademarks, logos, and materials on LyraBet are owned by the Operator or its licensors.
13.2. You may not reproduce, modify, distribute, or use any content without our prior written consent.
14. Complaints and Dispute Resolution
14.1. If you have any complaints, please contact our Customer Support team.
14.2. We aim to resolve disputes promptly and fairly.
14.3. Should you remain dissatisfied, you may escalate your complaint to an independent Alternative Dispute Resolution (ADR) body or the UK Gambling Commission.
14.4. All dispute communications must be submitted in writing.
15. Changes to These Terms
15.1. We reserve the right to amend these T&Cs at any time.
15.2. Significant changes will be notified to you via email or website announcements.
15.3. Continued use of our services after changes constitutes acceptance of the updated terms.
15.4. It is your responsibility to review these T&Cs regularly.
16. Contact Information
For any questions or to exercise your rights under these T&Cs, please contact us:
- Email: [email protected]
- Live Chat: Available on our website
By registering and playing at LyraBet, you confirm that you have read, understood, and agreed to these Terms and Conditions.
For more information on responsible gambling and legal compliance in the UK, please visit the UK Gambling Commission.